At Wyrmworks, we take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have. We keep it straightforward because nobody likes reading walls of legalese.
What We Collect
When you place an order or interact with our shop, we may collect the following information:
- Contact info: your name, email address, and phone number
- Shipping address: so we can actually send you your print
- Payment info: processed securely through Stripe — we never see or store your full card number
- Order history: what you ordered, when, and any preferences
- Communications: messages you send us through the contact form, email, or phone
How We Use It
Your information is used for the stuff you'd expect:
- Fulfilling your orders — printing, packing, and shipping your prints
- Communicating with you — order updates, shipping notifications, and responding to your questions
- Improving the shop — understanding what products people love, fixing issues, making things better
- Marketing — only if you've opted in (like our newsletter). You can unsubscribe anytime
We will never sell your personal information to third parties. Period.
Third-Party Services
We use a handful of trusted services to run the shop. These services may process some of your data on our behalf:
- Stripe — payment processing. They handle all card data securely. See Stripe's privacy policy
- Twilio — SMS notifications and our AI phone assistant. See Twilio's privacy policy
- USPS — shipping and delivery. Your name and address are shared for shipping purposes
Cookies
We use a minimal number of cookies:
- Essential cookies — things like keeping your cart contents and session active. These are necessary for the site to work
- Analytics cookies — to understand how people use the site so we can improve it. These are anonymized and don't track you across the web
We don't use any advertising or tracking cookies.
Data Retention
We keep your order data for as long as needed to fulfill orders and handle any follow-up (like reprints or refunds). Contact form messages are kept for up to 12 months. If you'd like us to delete your data sooner, just ask.
Your Rights
Depending on where you live, you may have the right to:
- Access — request a copy of the personal data we have about you
- Correction — ask us to fix any inaccurate information
- Deletion — ask us to delete your personal data
- Portability — request your data in a machine-readable format
- Opt out — unsubscribe from marketing communications at any time
These rights apply under regulations like GDPR (European Union) and CCPA (California). Even if you don't live in those places, we're happy to honor these requests. Just reach out.
Contact Us About Privacy
If you have any questions about this privacy policy or how we handle your data, reach out through our contact page. We're a small shop and we genuinely care about doing the right thing with your information.